The terms that govern your use of Recoupex

Recoupex is an AI revenue employee for service businesses. It takes in your lead list and your incoming enquiries, segments them by the rules you set, drafts personalised outreach, and runs the outbound follow-up that recovers revenue you would otherwise have left on the table — missed calls, slow replies, dormant leads that never booked.

The workspace is the tool, but you are the operator. Recoupex never sends a message on your behalf until you (or someone you have given workspace access to) approves it. We provide the model, the inbox plumbing, the segmenting surface, and the audit trail; you decide what goes out and to whom.

You may not use Recoupex to send spam, to contact people who have not consented to be contacted by you, or to violate the anti-spam and outreach laws that apply to your audience (CAN-SPAM, GDPR, CASL, the PSD/PECR rules in the UK, or any local equivalent). The list is yours — you confirm the consent, you keep the suppression records, and you own the unsubscribe path. Recoupex is the workspace, not the source of the list, and is not responsible for the consent posture of contacts you upload.

In particular, you must not use Recoupex to:

• Send unlawful outreach.No communications that violate anti-spam, anti-harassment, or consumer-protection law in the recipient’s jurisdiction.
• Impersonate unrelated third parties. No impersonating brands, public figures, government bodies, or other businesses you are not authorised to represent.
• Bulk-send to scraped or purchased lists. No bulk unsolicited outreach to lists assembled by scraping public data, by purchasing contact records from data brokers, or by harvesting from inbound channels without an explicit consent record on file.
• Bypass the auth layer.No credential sharing, no shared admin passwords, no scripted attempts to enumerate other tenants’ data, no circumvention of the per-user session scoping.
• Reverse-engineer the model layer. No attempts to extract model weights, training data, system prompts, or other tenants’ prompts from the AI integration, and no probing of the proxy to recover inputs from other accounts.

Consent is your responsibility. Repeated or serious breaches of this section will lead to suspension or termination under section 6 (“Termination”).

One-time purchases and recurring subscriptions are billed through Stripe via the stripe-billing module installed in this app. All checkout flow goes through createCheckoutSession from @/lib/stripe-billing/client, which returns a hosted Stripe Checkout URL we redirect you to. Card details are entered on Stripe’s surface and never reach Recoupex — we only see the outcome (paid / failed) and the receipt metadata Stripe issues.

Prices are always computed on the server. One-time charges pass createCheckoutSession({ amountUsd }); monthly and annual subscriptions pass createCheckoutSession({ amountUsd, recurring: {interval: ‘month’ | ‘year’ } }). The browser never sets a price or a price id; any fixed catalog amounts live on the server and any dynamic amounts (per-buyer or cart-derived) are calculated in the route handler before the session is opened.

Failed-charge retries and dunning are handled on Stripe’s side under their own retry schedule. Cancellations, refund eligibility, and money-back conditions are governed by the dedicated refund policy, which forms part of these terms by reference.

The Recoupex model produces message drafts. Drafts are proposals, not sent communications, and they carry no claim of accuracy. Nothing leaves the workspace until the account owner (or a teammate with workspace access) explicitly approves or schedules the message. Recoupex does not send on a timer without an approve action on record.

The model can be wrong, can hallucinate, and can land on the wrong tone for a given lead. That is the point of the human-in-the-loop step. Every draft can be edited inline before send, and the original draft is preserved alongside the human edits so the audit trail shows what the AI proposed and what actually went out.

Recoupex does not guarantee any specific reply rate, conversion rate, or revenue outcome from draft outreach. The workspace performs the work; the result depends on your list, your offer, your review process, and the market.

To the maximum extent permitted by applicable law, Recoupex and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, customers, opportunities, goodwill, or data, even if Recoupex has been advised of the possibility of those damages and even if a remedy fails of its essential purpose.

The aggregate liability of Recoupex and its operators for all claims arising out of or relating to the paid services is capped at the greater of (a) the fees paid by that customer to Recoupex in the 12 months before the claim, or (b) one hundred US dollars (US$100). For free use of the service, Recoupex’s aggregate liability is capped at one hundred US dollars (US$100).

Nothing in this section is intended to disclaim liability where it cannot be disclaimed — including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence — and nothing in this section affects any non-waivable consumer rights you hold in your home jurisdiction.

You can cancel at any time from inside the product. Every paid plan has an in-product “Cancel” action that takes effect immediately and stops future renewals at the end of the current billing period. What happens to charges already made on a paid account is governed by the refund policy.

Recoupex may suspend or terminate access on material breach of these terms — most commonly serious or repeated acceptable-use violations (see section 2). For material breaches that are not ongoing harm, we will give a reasonable notice-and-cure window so you can fix the issue before suspension. For breaches in progress that are causing harm to other tenants, to the platform, or to third parties (spam runs, credential abuse, scraping the model layer), we may suspend without prior notice.

On termination, you have a defined window during which you can still sign in and export your data (segments, leads, drafts, message history). After that window closes, the account and all data scoped to it are hard-deleted. If you need a longer window or a manual export, write to the address at the bottom of this page before the window closes.

These terms are governed by, and construed in accordance with, the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, save where mandatory consumer-protection law in your home jurisdiction requires otherwise.

Nothing in this section is intended to withhold any non-waivable right you hold as a consumer in the country where you ordinarily live. If a court in your home jurisdiction has jurisdiction over a consumer dispute against Recoupex, you can bring that dispute there.

For anything terms-related — a question about a clause, a notice of breach, a deletion or export ask tied to termination, or a complaint — write to recoupex-ni4aa2@polsia.app. We reply from the same address and aim to acknowledge within two business days.

This policy is offered in English. If translations are added later, the English version here stays the source of truth.