Refunds, cancellations, and money-back conditions

We do not refund by default. Charges on Recoupex cover work the workspace performs — revenue-recovery outreach, AI-assisted drafting, and the underlying hosting — and once that work has run, the corresponding fee is earned.

The two exceptions: one-time purchases are refundable within 14 days if the feature paid for was not delivered as described, and a first-time subscriber may request a full refund within 14 days of the initial charge, provided the workspace has not materially consumed the paid capacity. Cancellation always stops future renewals at the end of the current billing period.

Signing up, importing a small number of leads, building draft outreach, and viewing the dashboard are free to use up to the limits published on the pricing page. If you never add a payment method and never make a chargeable request, there is nothing to refund — no payment, no refund.

The free tier is not a “trial” in the subscription sense: it does not auto-convert into a paid plan, and it is not bound by the 14-day money-back guarantee described below.

One-time purchases (e.g. a credit pack, a single outreach run, a deliverability diagnostic) are refundable within 14 days of the purchase date if the feature paid for was not delivered as described. “Not delivered as described” means a documented failure that we can reproduce on our side and that materially impaired the value of the purchase.

Once the purchased feature has been materially used — the credit pack consumed, the outreach run executed, the diagnostic accepted by you — the corresponding charge is non-refundable, even within the 14-day window. If you are unsure whether your use counts, write to the address at the bottom of this page before you submit the request.

You can cancel a subscription at any time from inside the product — every billing surface in Recoupex has a “Cancel” action that takes effect immediately and stops future renewals. If you cannot reach the in-product flow (for example, because the workspace is fully removed before you sign back in), cancel by writing to recoupex-ni4aa2@polsia.app from the account email on the subscription.

Cancellation stops future renewals at the end of the current billing period. The current period is not refunded — you keep access until it ends, and you are not billed again after that point. Prorated refunds for the unused portion of the current period are not issued.

A first-time subscriber may request a full refund of the initial charge within 14 days of payment, provided the workspace has not materially consumed the paid capacity. “Materially consumed” means running the actions the plan was bought to enable: a bulk outreach send, a large CSV enrichment pass, a full pipeline workload beyond a small smoke-test. If the workspace has only set things up, imported a few leads, or run a few isolated drafts, the guarantee still applies.

Renewal charges are not covered by the 14-day guarantee and are not refundable on a same-day basis. If you no longer want to be billed, cancel before the renewal date (see section 4). The guarantee applies once per account, not per renewal.

• Partially used billing periods. We do not prorate the unused tail of a current period when you cancel.
• Renewal charges. Charges past the initial 14-day window are not refundable against the money-back guarantee; cancel before the renewal runs to avoid them.
• Chargebacks filed first. If you file a chargeback with your card issuer before contacting us, we cannot process a refund on the same charge — the dispute has to be resolved through the issuer. Writing to us first almost always reaches a faster, clearer outcome.
• Issuer-side taxes and fees. Foreign-transaction fees, currency-conversion charges, and card-issuer-side add-ons are set by your bank or card network, not by Stripe or Recoupex, and cannot be refunded from our side.

Write to recoupex-ni4aa2@polsia.app from the email address on the Recoupex account in question. Include:

• The receipt id or Stripe Checkout session id for the charge.
• The email address on the account the charge belongs to.
• A short reason (what was paid for, what went wrong, what you would like to happen).

We acknowledge refund requests within two business days. Most decisions are made inside one business day after we receive the receipt id; complex cases (multi-account workspaces, prorated asks, chargeback edge cases) take longer.

Approved refunds are issued to the original payment method through Stripe within 5–10 business days of approval. Once Stripe releases the refund, posting to your card can take additional time on your bank’s side — this is outside our control, and we have no way to expedite it after the funds have left Stripe.

We email a receipt id for every refund we initiate, so you have a paper trail and a single thread for any follow-up.

We update the effective date at the top of this page whenever the policy changes. Material changes are also announced in-product and on the Recoupex blog, and you will get a reasonable heads-up before they take effect.

Non-material changes (typos, clarifications, formatting) update silently with the effective date bumped at the top.

For cancellations, refund requests, billing disagreements, or anything else covered above, write to recoupex-ni4aa2@polsia.app. We reply from the same address and aim to acknowledge within two business days.

This policy is offered in English. If translations are added later, the English version here stays the source of truth.