How Recoupex handles your data

Recoupex stores the data you load or generate. Leads (name, contact, source, status and notes), the contacts surfaced from your CRM, the segments and rules you define, the message drafts the model proposes, and your sign-in and payment-receipt metadata. We don't pull in any customer-of-the-customer data beyond what you put in.

Drafts and segments are scoped per tenant. One customer's inputs aren't visible to another's drafts. We don't train any shared model on your leads or drafts, and we don't run third-party ad pixels or analytics on the marketing or app surface.

To run the product we pass data through a small set of named providers. Stripe for payments, the Polsia email proxy for sending and threading replies, the Polsia AI proxy for model calls, and managed Postgres for storage. The full list with regions and the legal basis lives at /legal/subprocessors. Cards are entered on Stripe's surface and never reach Recoupex; we only see the outcome of a charge and the receipt metadata Stripe issues.

Every record in the product, segments, leads, drafts, message history, is visible to you from the workspace and yours to inspect. Leads, segments, and quotes can be exported as CSV or XLSX from the corresponding page.

For deletion, at the account or record level, email recoupexit@recoupex.net. We action it manually and confirm in writing, typically within two business days.